FAQs

  

Question 1: Is it possible to get custom size, shape or color?

 

Yes, we make custom sizes, shapes, and colors of stainless steel shelves, tables, statues of animals, and even people! Please email us at info@ponomasteel.com to get a quote with a time frame.

Question 2: Will it withstand the heat? How high up from the fireplace or range should it be? Would the surface be ok with all weathers? Would it be too hot in the sun for outdoor use?

Yes, our goods are made completely of stainless steel - fireproof and waterproof material. We use 18 Gauge (~1.2mm) metal AISI 304 grade sheet thickness as the most effective thickness for reflection of heat, no more no less. As you know, all manufacturers of fireplaces recommend using thermal shields for your TV, soundbars, mirrors, paintings, etc. made only of NON-COMBUSTIBLE materials. Because of metal's unique properties, it can be an excellent heat shield (such as when aluminum foil is wrapped around warm food) or an excellent heat sink (such as when metals fins are attached to computer chips). You can read about it additionally: https://www.wtamu.edu/~cbaird/sq/2016/03/08/is-metal-a-good-heat-shield/

The diagram with all the needed information to make your fireplace space safe.

 

Question 3: Are delivery and taxes included in the prices on your website?

Yes, delivery, duties, and taxes are included in the prices. We ship worldwide and we pay duties and taxes to Governments except: 1) Iran, 2) Russia, 3) Belarus, 4) North Korea, 5) South Sudan, 6) Pakistan, 7) Afghanistan, 8) Venezuela, 9) Myanmar (Burma), 10) Central African Republic, 11) Syria, 12) Turkmenistan, 13) China.

 If you're a resident of one of the countries and wish to purchase our goods, please email us at info@ponomasteel.com to confirm that you agree to pay all Duties & Taxes yourself -we'll ship to your address and pay Delivery only.

Learn more: https://ponomasteel.com/policies/shipping-policy

Feel free to observe our interactive sale map and Customer reviews from different countries.

Question 4: What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Learn more: https://ponomasteel.com/policies/refund-policy

Question 5: Where are you located? Can I pick up my order myself?

We're located in Danville, IL United States, Google map and GPS coordinates: 

https://ponomasteel.com/pages/our-location-and-contact-details

Yes, sure, you can pick up your order yourself. Just write in the comments field to your order that you want to pick it up yourself - we will contact you the day before and inform you of the date and time. We do not give additional discounts for pickup, but you save 1-2 days and reduce the risk of damage of your order in a route to zero (post services damage about 1-2% of our parcels and it takes time to replace it).

Question 6: I wanted to use it over my range. I have inferred lamps that can keep food warm. Is this product safe for that use?

A nice bonus for customers who love homemade baking: you can place our shelves under warm lamps and make your favorite baked goods on them. Just don't forget to lay a special food paper for ovens and wipe the jam from them, especially from sour berries or fruits. Stainless steel is fire and water-resistant, but acid is contraindicated for it.