Shipping policy

We provide Free Worldwide* Delivery from Danville, IL United States, and cover all delivery fees door-to-door to your address. The processing time before shipping is shown at the top of each listing. 
*-please see our Country Exclusion List below.

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyer is responsible for return shipping costs. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at order@ponomasteel.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at order@ponomasteel.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Exceptions / non- returnable items

Certain types of items cannot be returned, like custom products (such as orders with personalized dimensions).

 

Sales taxes

US sales taxes are automatically calculated for your state and added to your cart. Don't forget about discount offers - you can add a discount code to the special field in your checkout.

 Customs and import taxes

We are responsible for any customs and import taxes that may be applied to orders of our foreign customers. The price you see is the price you get. If you still have to pay additional duties or taxes, please email us at order@ponomasteel.com - we'll compensate for it immediately. So, we are responsible for any customs and import taxes that can be applied to orders of our foreign customers, except:

1) Iran, 2) Russia, 3) Belarus, 4) North Korea, 5) South Sudan, 6) Pakistan, 7) Afghanistan, 8) Venezuela, 9) Myanmar (Burma), 10) Central African Republic, 11) Syria, 12) Turkmenistan, 13) China, 14) Kazakhstan, 15) Burkina Faso, 16) India 

- this is our Country Exclusion list; we don't ship to the countries.  


 

Copyright

Ponoma® retains all copyrights in any text, graphic images, and software owned by Ponoma® and hereby authorizes you to electronically copy documents published herein solely for the purpose of transmitting or viewing the information. You may not mirror, modify or otherwise alter any files in this website for rebroadcast, or print the information contained therein, without written permission from Ponoma. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Ponoma® copyright, patent, or trademark.

Ponoma® as well as corporate and product identity used herein is a trademark of Ponoma and may not be used without permission.