We provide Free Worldwide Delivery: we ship worldwide and pay all delivery fees door-to-door to your address. The processing time before shipping is shown at the top of each listing.

We use UPS, FedEx for the USA, DHL Express, USPS for international delivery. We email track numbers to buyers after shipping immediately. Delivery time: 2 - 5 business days for delivering to Continental USA with UPS or FedEx; 7 -20 business days for delivering to Alaska, Hawaii, Puerto Rico, Canada, EU, Asia, Africa, Australia, New Zealand with DHL Express and USPS.

Sales taxes

We're responsible for the US sales taxes. The price you see on ponomasteel.com and ponoma.com is the price you get. 

Customs and import taxes

We are responsible for any customs and import taxes that can be applied to orders of our foreign customers. The price you see is the price you get. If you still have to pay additional duties or taxes, please email us at order@ponomasteel.com - we'll compensate for it immediately. So, we are responsible for any customs and import taxes that can be applied to orders of our foreign customers except:

1) Iran, 2) Russia, 3) Belarus, 4) North Korea, 5) South Sudan, 6) Pakistan, 7) Afghanistan, 8) Venezuela, 9) Myanmar (Burma), 10) Central African Republic, 11) Syria, 12) Turkmenistan, 13) China, 14) Kazakhstan, 15) Burkina Faso, 16) India, 17) Cuba.

- this is our Country Exeption List (CEL), we don't ship our goods to the countries. 

Copyright

Ponoma® retains all copyrights in any text, graphic images, and software owned by Ponoma® and hereby authorizes you to electronically copy documents published herein solely for the purpose of transmitting or viewing the information. You may not mirror, modify or otherwise alter any files in this website for rebroadcast, or print the information contained therein, without written permission from Ponoma. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Ponoma® copyright, patent, or trademark.

Ponoma® as well as corporate and product identity used herein is a trademark of Ponoma and may not be used without permission.

of countertops Ponoma®  

STEP 1.

Apply silicone glue (with neutral PH only!) and silicone caulking gun to the 

edges of the cabinets edges per instructions on the glue’s packaging. 

STEP 2.

Put and stabilize the countertop by applying pressure on the top to prevent it from moving. 

STEP 3.

Leave for 1 day and test after that.

How to install Ponoma® floating shelves, and how much weight can the Ponoma® shelf hold?

You can invite a contractor to install a Ponoma® shelves or do it yourself - it is easy!

 HEAVY-DUTY 125LB (~60KG) TEST ON METAL WALL:

The weight of worker is 125lb. (~60kg).

So, you can use our shelves even as a windowsill, breakfast bar  or a bench if the shelf is mounted on a stone or metal wall.

How to install Ponoma® shelf on drywall and tile over brick, stone wall:

How to install Ponoma® shelf on brick, stone wall

with our standard hardware (customer video):

How to install floating shelves Ponoma® on sheet rock

with SnapToggles® (customer video):

 How to install our shelves on tile?

We recommend to cut out tile before installation of heavy-duty Ponoma® shelf for best result:

My custom shelf Ponoma® has deep 4-8 inches.

How to install it ?

You can install shelf Ponoma® with regular screwdriver. But if you bought narrow shelf, e.g. four inches like 30 1/8 x 4 x1 1/2:

- we recommend you to use car screwdriver or bit ratchet to install such narrow shelves Ponoma® with comfort :

 How to avoid gaps between shelves and cabinets?

You want place shelves above sink or stove between cabinets: 

33 x 10 x 2 1/2 inches shelves Ponoma® placed between cabinets with gaps - customer's contractor used insertions. It looks not so good as variants below, so, measure the distance between cabinets and order a shelf of exactly the right size :

Please note, maximum and normal load capacity are achieved only when used all mounting holes:

You can install shelf Ponoma® using 3 mounting holes only: left-center-right, if you will use it with minimal load:

Please don't forget to check what's behind your wall

before drilling with wire detector:

Ponoma® shelves are non-combustible, and you can use them as a thermal shield to protect your TV or soundbar from heat:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyer is responsible for return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at order@ponomasteel.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@ponomasteel.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non- returnable items

Certain types of items cannot be returned, like custom products (such as orders with personalized dimensions).
Unfortunately, we cannot accept returns on sale items.