Frequently Asked Questions

Installation of countertops Ponoma®  

STEP 1.

Apply silicone glue (with neutral PH only!) and silicone caulking gun to the 

edges of the cabinets edges per instructions on the glue’s packaging. 

STEP 2.

Put and stabilize the countertop by applying pressure on the top to prevent it from moving. 

STEP 3.

Leave for 1 day and test after that.

How to install Ponoma® floating shelves, and how much weight can the Ponoma® shelf hold?

You can invite a contractor to install a Ponoma® shelves or do it yourself - it is easy!

 HEAVY-DUTY 125LB (~60KG) TEST ON METAL WALL:

The weight of worker is 125lb. (~60kg).

So, you can use our shelves even as a windowsill, breakfast bar  or a bench if the shelf is mounted on a stone or metal wall.

How to install Ponoma® shelf on drywall and tile over brick, stone wall:

How to install Ponoma® shelf on brick, stone wall

with our standard hardware (customer video):

How to install floating shelves Ponoma® on sheet rock

with SnapToggles® (customer video):

 How to install our shelves on tile?

We recommend to cut out tile before installation of heavy-duty Ponoma® shelf for best result:

My custom shelf Ponoma® has deep 4-8 inches.

How to install it ?

You can install shelf Ponoma® with regular screwdriver. But if you bought narrow shelf, e.g. four inches like 30 1/8 x 4 x1 1/2:

- we recommend you to use car screwdriver or bit ratchet to install such narrow shelves Ponoma® with comfort :

 How to avoid gaps between shelves and cabinets?

You want place shelves above sink or stove between cabinets: 

33 x 10 x 2 1/2 inches shelves Ponoma® placed between cabinets with gaps - customer's contractor used insertions. It looks not so good as variants below, so, measure the distance between cabinets and order a shelf of exactly the right size :

Please note, maximum and normal load capacity are achieved only when used all mounting holes:

You can install shelf Ponoma® using 3 mounting holes only: left-center-right, if you will use it with minimal load:

Please don't forget to check what's behind your wall

before drilling with wire detector:

Ponoma® shelves are non-combustible, and you can use them as a thermal shield to protect your TV or soundbar from heat:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyer is responsible for return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at order@ponomasteel.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@ponomasteel.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non- returnable items

Certain items cannot be returned: custom-designed items.