IN-STOCK ITEMS WILL SHIP WITHIN 1-2 DAYS. 5-20% DISCOUNT CODES FOR YOUR CHECKOUT ARE HERE

Shop policies



Reputation is everything.

Which is why Ponoma® offers free returns no questions asked.

Ponoma® free worldwide delivery

 

Shipping and delivery

Free worldwide delivery: we ship worldwide and pay all delivery fees door-to-door to your address. Processing time before shipping for stock range is 1-3 business days. Processing time for made to order range is 5-6 weeks. We use FedEx for USA and USPS for international delivery and send track number to buyer's e-mail after shipping immediately.  Delivery time: 2 - 5 business days for delivering to Continental USA with FedEx; 7 -20 business days for delivering to Alaska, Hawaii, Puerto Rico, Canada, EU, Asia, Africa, Australia with USPS.

 

Payment options

We use Shopify payments service and PayPal. It keeps your payment information secure. Shopify shops, including www.ponomasteel.com, www.ponoma.us , never receive your credit card information. 

 

Returns and exchanges

We accept returns, exchanges, and cancellations
Contact us within: 21 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Customs and import taxes

Foreign buyers are resposible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

 

Privacy policy

Ponoma® retains all copyrights in any text, graphic images, and software owned by Ponoma® and hereby authorizes you to electronically copy documents published herein solely for the purpose of transmitting or viewing the information. You may not mirror, modify or otherwise alter any files in this website for rebroadcast, or print the information contained therein, without written permission from Ponoma. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Ponoma® copyright, patent or trademark.

PONOMA®, as well as corporate and product identity used herein, is trademark of Ponoma and may not be used without permission.