Shipping and delivery
Free worldwide delivery: we ship worldwide and pay all delivery fees door-to-door to your address. Processing time before shipping for stock range is 1-2 business days. Processing time for made to order range is 5-6 weeks.
We're responsible for any delay of shipment and pay 1% penalty for each day of delay as additional discount.
We use UPS for USA and DHL Express, USPS for international delivery. We email track number to buyers after shipping immediately.
Delivery time: 2 - 5 business days for delivering to Continental USA with UPS; 7 -20 business days for delivering to Alaska, Hawaii, Puerto Rico, Canada, EU, Asia, Africa, Australia, New Zealand with DHL Express and USPS:
We use Shopify payments service and PayPal. It keeps your payment information secure. Shopify shops, including www.ponomasteel.com, www.ponoma.com www.ponoma.us ,
never receive your credit card information.
Returns and exchanges
We accept returns, exchanges, and cancellations
Contact us within: 21 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped.
Conditions of return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Customs and import taxes
Duties and taxes included. So, we are responsible for any customs and import taxes that can be applied to orders of our foreign customers.
Ponoma® retains all copyrights in any text, graphic images, and software owned by Ponoma® and hereby authorizes you to electronically copy documents published herein solely for the purpose of transmitting or viewing the information. You may not mirror, modify or otherwise alter any files in this website for rebroadcast, or print the information contained therein, without written permission from Ponoma. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Ponoma® copyright, patent or trademark.
as well as corporate and product identity used herein, is trademark of Ponoma and may not be used without permission.